Sorry, been a bit quiet here.

I’ve been working on a client, where they have been having major problems with one supplier issuing invoices for services not rendered. On investigation, it seems that the selling teams are paid a bonus based on invoices and not based on actual payments. Hence they are raising invoices etc, and hoping that my client will just pay them!

It shows the importance of making the person getting the bonus for sales to be responsible for cash collection. They are often in the best place to achieve it (particularly where Accounts Receivable has been out-soured) and it also helps ensure this kind of thing does not happen.